Our products are unique, handmade collectibles. Slight imperfections of size and color are a part of the natural designs. Expect some variations in the jade. We stand behind our jewelry. All jewelry is guaranteed against defective workmanship. If you have a problem please feel free to contact us directly.
Ital Returns Policy
Our goal is for you to be 100% satisfied with your order. If for some reason you are not satisfied, you may return the item for store credit within 7 days upon receipt of the product, returns are then subject to a 25% restocking fee. We'll only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Upon written approval by Ital, the customer may return current, undamaged products (in their original packaging/state) to Ital for full credit, less any discounts or credits previously received.
Your store credit will be processed within 7 – 14 business days upon our receipt of the product(s). Please note that your initial shipping charges are non-refundable.
Ital does not take any responsibility for packages lost or damaged during the shipping process. Customers will have to contact the shipping company directly to file a claim. We will be happy to assist you with proof of initial shipment.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. We will be happy to help you.
We ship domestic & internationally – shipping fees & costs will be assessed once order is placed.
We can ship via USPS (wholesale only), Canada Post and most Couriers services.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Also, depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page during checkout.